CraneSight Support
Help with Blackmagic Bluetooth camera control, USB and NDI monitoring, focus pulls, preview LUTs, and Outdoor View.
Two connections, one console: Two connections, one console: Bluetooth sends commands to the camera. USB or NDI supplies the live monitor picture. One can remain available when the other is disconnected.
Contact support
For technical help, bug reports, or feature requests, email:
Please include your iPad model, iPadOS version, CraneSight version, camera model, video source, and a screenshot when possible.
Quick checks
- 1Confirm Bluetooth is enabled on the iPad and camera.
- 2Check that the CraneSight header reports READY.
- 3In Monitor, confirm the correct USB or NDI video source is selected.
- 4For NDI, keep the iPad and video source on the same local network.
- 5Confirm the attached lens supports the control you are trying to use.
Frequently asked questions
Bluetooth troubleshooting
If no camera appears, move the iPad closer to the camera and tap Scan. Confirm the camera is powered on and available for Bluetooth control. If another device is connected to the camera, disconnect it before trying again.
Video troubleshooting
For USB, check the adapter, cable, and source compatibility. For NDI, verify the local network and selected source. The status line in Monitor reports whether CraneSight is scanning, connecting, or receiving live video.